Refund policy

At Melted Glam, we strive to provide our customers with high-quality products and exceptional service. We understand that sometimes issues may arise, and we want to ensure a fair and efficient return process. Please review our return policy below:

  1. All Sales Are Final: We do not accept returns or offer refunds for any reason other than a miss print, incorrect image, or damaged item. We encourage you to carefully review your order before making a purchase.

  2. Eligibility for Return: If the item you received has a miss print or incorrect image, or if it is damaged, you may be eligible for a return. Please note that general dissatisfaction, change of mind, or any other reason apart from a printing error or damaged item does not qualify for a return.

  3. Reporting a Miss Print, Incorrect Image, or Damaged Item: To initiate a return, please visit our website, meltedglam.com, and click on the chat box to submit your issue. Provide a clear description of the miss print, incorrect image, or damage, along with your order number and contact information. Our customer support team will assist you in the return process.

  4. Return Submission Timeframe: You have 15 days from the date of receiving the product to submit your return request for a miss print, incorrect image, or damaged item. Please ensure to initiate the return within this timeframe to be eligible.

  5. Return Approval and Instructions: Once you have submitted your issue through the chat box, our customer support team will review your case. If your claim is deemed eligible, we will provide you with a return authorization and further instructions on how to proceed. Please wait for approval before returning the item.

  6. Return Shipping: If your return is approved, you will be responsible for shipping the item back to us. We recommend using a trackable shipping service to ensure safe and reliable delivery. The cost of return shipping will be your responsibility unless stated otherwise by our customer support team.

  7. Item Condition and Packaging: The item must be returned in its original condition, unworn, unwashed, undamaged, and with any tags or packaging intact. We reserve the right to reject returns that do not meet these requirements or have been damaged due to improper packaging.

  8. Non-Returnable Items: All items at Melted Glam are custom-made for you upon purchase. Due to the personalized nature of our products, we do not accept returns on any items unless there is a miss print, incorrect image, or if the item is damaged.

  9. Refund or Replacement: Once we receive and inspect the returned item, we will determine whether a refund or replacement is appropriate. If a refund is issued, it will be processed using the original payment method. If a replacement is provided, we will ship it to you promptly, assuming it is available in our inventory.

  10. Communication: We aim to provide clear and timely communication throughout the return process. Please ensure that you check your chat box messages on our website for important updates regarding your return.

  11. Final Decision: Melted Glam reserves the right to make the final decision regarding any return request. We will handle each case individually and fairly, considering the provided evidence and our internal policies.

If you have any questions or concerns about our return policy, please feel free to contact our customer support team through the chat box on meltedglam.com. We will be happy to assist you.

Please note that this return policy is effective from the date of publication and may be subject to change without prior notice.