Shipping policy

Shipping Policy for Melted Glam

At Melted Glam, we aim to provide a seamless and efficient shipping experience for our customers. Please review our shipping policy below:

  1. Shipping Methods: We offer various shipping methods to accommodate different needs. The available shipping options will be displayed during the checkout process. Please select the shipping method that best suits your requirements.

  2. Shipping Costs: Unless explicitly stated as "free shipping," all shipping costs will be paid by the customer. The shipping fee will be calculated based on the destination, weight, and dimensions of the package. The exact shipping cost will be displayed during the checkout process before completing your order.

  3. Order Processing Time: Once your order is placed and payment is confirmed, we will begin processing it promptly. Order processing times may vary depending on the product and its customization requirements. Please refer to the product page for an estimated processing time. Please note that processing time does not include shipping time.

  4. Shipping Time: Shipping time refers to the duration it takes for the package to be delivered to your specified address after it has been shipped. Shipping timeframes may vary depending on the shipping method chosen and the destination. Please note that unforeseen circumstances such as customs delays or weather conditions may affect shipping times. Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, if applicable.

  5. International Shipping: We offer international shipping to select destinations. Please note that additional customs fees, taxes, or duties may apply depending on the destination country's regulations. Any additional charges related to customs clearance are the customer's responsibility. We recommend checking with your local customs office for more information regarding potential fees.

  6. Order Tracking: For eligible orders, we provide tracking information that allows you to monitor the progress of your shipment. Once your order is shipped, you will receive an email with tracking details. Please note that it may take some time for the tracking information to be updated after the order is shipped.

  7. Address Accuracy: It is the customer's responsibility to provide accurate and complete shipping information. Please ensure that your shipping address, including apartment numbers, unit numbers, and any other relevant details, is entered correctly during the checkout process. Melted Glam will not be held responsible for any delays or issues arising from inaccurate or incomplete address information provided by the customer.

  8. Shipping Restrictions: Some items may be subject to shipping restrictions due to their nature, size, or destination regulations. We will clearly indicate any shipping restrictions on the product page if applicable.

  9. Shipping Exceptions: In exceptional cases where there are unforeseen circumstances or issues beyond our control that may affect shipping, we will promptly communicate with affected customers to provide updates and potential solutions.

  10. Shipping Insurance: We highly recommend considering shipping insurance for valuable or fragile items. Shipping insurance provides protection against loss, theft, or damage during transit. If you wish to add shipping insurance to your order, please contact our customer support team before completing your purchase.

If you have any questions or concerns regarding our shipping policy, please contact our customer support team at [email protected] We are here to assist you.

Please note that this shipping policy is effective from the date of publication and may be subject to change without prior notice.